PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE UNICSI PLATFORM. BY ACCESSING, REGISTERING ON OR USING OUR WEBSITE, APPLICATIONS, SERVICES OR OTHER PLATFORM FEATURES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE UNICSI PLATFORM.

1. INTRODUCTION

UNICSI PRIVATE LIMITED (“UNICSI”, “We”, “Us” or “Our”) operates the UNICSI platform, including the website www.unicsi.com , related web applications, dashboards, APIs, software, applications, online marketplace, technology infrastructure and associated services (collectively referred to as the “Platform”).

We respect Your privacy and are committed to protecting the information provided by You while You access or use the Platform.

This Privacy Policy explains the information we collect, how we collect and process it, why we use it, when we may share it, how we protect it, how long we may retain it and certain rights and choices available to You.

This Privacy Policy applies to Users, Dropshippers, Suppliers and other persons who access or use the Platform, to the extent applicable to their relationship with UNICSI.

Capitalized terms not defined in this Privacy Policy shall have the meaning given to them in the applicable UNICSI Terms & Conditions and other applicable Platform policies.

By using the Platform, You consent to the collection, use, storage, processing, handling and sharing of information as described in this Privacy Policy, subject to applicable law.

2. USER INFORMATION

The Platform may collect information when You register, create an account, use the Platform, place or process an order, interact with a Supplier, contact customer support, use an integration, submit information or otherwise interact with the Services.

Information may generally be categorized as:

User-Provided Information; and
Automatically Collected Information.

2.1 User-Provided Information

When You install, access, register with, use or interact with the Platform, We may collect information that You voluntarily provide.

Depending on the Services You use, this may include:

Full name;
Mobile or telephone number;
Email address;
Business name;
Business address;
Billing and shipping address;
Customer names and contact details where submitted by You;
GST and tax-related information;
PAN or other identification information where required;
KYC information and documents;
Bank account or settlement information;
Login credentials and authentication information;
OTP and verification information;
Order and transaction information;
Support requests and communications;
Information contained in documents submitted to Us;
Information contained in Content submitted through the Platform; and
Other information reasonably necessary to provide the Services.

We may request OTP verification, password authentication, email verification or other verification mechanisms to verify Your identity or account.

If You submit personal information belonging to Your Customers or other persons, You represent that You have obtained all permissions, notices and consents required under applicable law to provide such information to UNICSI and to permit UNICSI to process it for the applicable Services.

2.2 Payment Information

UNICSI may use third-party payment gateways, banks, payment processors or payment aggregators to process payments.

Where payment processing is performed by a third-party provider, Your payment information may be collected and processed directly by that provider in accordance with its own privacy policy and applicable terms.

UNICSI does not intend to store complete debit-card or credit-card numbers where such information is processed directly by third-party payment providers.

Certain transaction, payment status, reference number and other information may nevertheless be received or retained by UNICSI for accounting, reconciliation, customer support, fraud prevention and legal purposes.

2.3 Device and Access Information

We may request permission to access certain device storage or other device features where necessary for specific Platform functionality.

Any such access shall be limited to the purposes reasonably required for the relevant functionality and subject to applicable permissions and law.

2.4 Automatically Collected Information

When You visit or use the Platform, We may automatically collect certain technical and usage information.

This may include:

Internet Protocol (IP) address;
Browser type;
Operating system;
Device type;
Internet service provider;
Device identifiers;
Pages visited;
Features used;
Session information;
Date and time of access;
Referring and exit pages;
Crash and diagnostic information; and
Other technical information reasonably necessary to operate and secure the Platform.

3. COLLECTION OF INFORMATION

We collect information that is reasonably necessary for providing, maintaining, securing and improving the Platform and Services.

Information may be collected when You:

Create or update an account;
Complete KYC or verification;
Place or process orders;
Use the Wallet;
Connect an e-commerce store or third-party integration;
Use APIs or other technical Services;
Communicate with customer support;
Submit feedback or reviews;
Participate in promotions or campaigns;
Browse or interact with the Platform; or
Otherwise communicate or interact with UNICSI.

Server logs may record technical information relating to Your use of the Platform. Such information may be used to understand Platform usage, improve performance, troubleshoot issues and generate aggregate analytics.

Where reasonably possible, aggregated or statistical information may be used without directly identifying individual Users.

If You upload or exchange Content through the Platform, such Content may contain personal information. You are responsible for ensuring that You have the lawful authority to submit such information.

We may also receive information from third-party partners, integrations, authentication providers, logistics providers, payment providers, advertising partners or other service providers where permitted by law.

4. COOKIES AND SIMILAR TECHNOLOGIES

Like many online platforms, UNICSI may use cookies, pixels, web beacons, SDKs, local storage and similar technologies to collect and store information about Platform usage.

Cookies may help the Platform remember Your preferences, maintain sessions, improve functionality, understand usage and provide relevant content.

Cookies may be session-based or persistent.

You may configure Your browser or device to refuse or delete certain cookies. However, disabling cookies may affect the availability or functionality of certain Platform features.

Third-party service providers may also use cookies or similar technologies on or in connection with the Platform. UNICSI does not control the privacy practices of independent third parties and their use of such technologies may be governed by their respective privacy policies.

5. USE OF USER INFORMATION

We may use User Information for purposes including, but not limited to:

Verifying Your identity and account;
Providing and facilitating Your use of the Platform;
Facilitating Products, orders and related Services;
Processing transactions, payments, Wallet activity and settlements;
Facilitating shipping, delivery and RTO-related Services;
Responding to queries, complaints and support requests;
Providing information about UNICSI and its Services;
Sending important operational, security and account-related communications;
Personalizing Your Platform experience;
Troubleshooting technical problems;
Providing customer support;
Conducting internal reviews, analytics and data analysis;
Improving Platform Content, Products, features and Services;
Protecting the security and integrity of the Platform;
Detecting and preventing fraud, abuse and unauthorized activity;
Complying with applicable legal, regulatory and governmental requirements;
Protecting the rights, property and safety of UNICSI, Users or the public;
Providing marketing, promotional information and offers, where permitted;
Conducting surveys, research and business analysis;
Creating aggregated or anonymized datasets;
Improving advertising, campaign and audience measurement activities;
Communicating with prospective Dropshippers and business customers; and
Any other purpose disclosed to You at the time of collection or otherwise permitted by applicable law.

6. MARKETING COMMUNICATIONS

Subject to applicable law and Your preferences, UNICSI may send operational, transactional, informational or promotional communications through email, SMS, telephone, WhatsApp, push notifications or other communication channels.

You may opt out of promotional communications by using the unsubscribe mechanism contained in the relevant communication or by contacting us.

Opting out of promotional communications will not necessarily stop essential transactional, security or account-related communications.

7. DISCLOSURE OF USER INFORMATION

We may disclose User Information to third parties where reasonably necessary to provide Services, operate the Platform, comply with law or protect legitimate interests, including:

Service Providers: technology providers, hosting providers, cloud providers, analytics providers, customer-support providers and other vendors.
Suppliers: where necessary to facilitate Products, orders, fulfillment, shipping or related Services.
Logistics and Delivery Providers: to facilitate shipment, delivery, RTO and related logistics Services.
Payment Providers: payment gateways, banks, payment processors and financial service providers.
Business Partners: strategic partners and other entities involved in providing or improving Services.
Professional Advisors: lawyers, accountants, auditors, consultants and financial advisors where reasonably necessary.
Corporate Transactions: investors, acquirers, successors or counterparties in connection with a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction.
Authorities: government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by applicable law.
Fraud and Security Providers: entities assisting with fraud detection, cybersecurity and risk management.
Analytics Providers: third-party analytical tools used to understand Platform usage and improve Services.

We will not disclose User Information to third parties except in accordance with this Privacy Policy, Your instructions, the relevant Service requirements, or applicable law.

Certain third parties may process information on behalf of UNICSI and may have access only to information reasonably necessary to perform their services.

8. DATA PROTECTION OBLIGATIONS OF DROPSHIPPERS

If You use the Platform to collect, upload, process, store or transfer personal information belonging to Your Customers or other persons, You are responsible for complying with applicable privacy and data-protection laws.

You represent and warrant that, where required by applicable law, You have obtained appropriate consent, provided appropriate privacy notices and have a lawful basis for collecting and sharing such information with UNICSI.

You shall not use Customer information for purposes unrelated to the applicable transaction or Services except where legally permitted.

You shall take appropriate measures to protect Customer information against unauthorized access, disclosure, alteration or loss.

You shall cooperate with UNICSI where reasonably necessary to respond to lawful privacy or data-subject requests relating to Customer information.

9. DATA SUBJECT RIGHTS

Subject to applicable law, individuals may have rights relating to their personal information, including rights to access, correction, updating, deletion, withdrawal of consent, restriction or other rights provided by applicable law.

Requests relating to Your personal information may be submitted to UNICSI using the contact information provided below.

UNICSI may need to verify Your identity before processing certain requests.

Where UNICSI processes personal information on behalf of a Dropshipper, the Dropshipper may remain responsible for responding to requests from its Customers, subject to applicable law and the applicable contractual arrangement.

10. SECURITY PRECAUTIONS

UNICSI uses reasonable technical, physical and organizational measures intended to protect User Information against unauthorized access, misuse, alteration, disclosure or destruction.

Such measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, secure infrastructure, internal controls and other security measures appropriate to the nature of the information processed.

Access to certain information may be limited to authorized personnel, contractors or service providers who reasonably require such access.

However, no internet-based platform, electronic communication system or storage system can be guaranteed to be completely secure.

UNICSI does not warrant that the Platform or electronic communications will be completely free from viruses, security incidents or other harmful effects.

You are responsible for maintaining the confidentiality of Your account credentials and for notifying UNICSI promptly if You believe Your account has been compromised.

11. LINKS TO THIRD-PARTY SITES

The Platform may contain links or integrations to third-party websites, applications, payment gateways, social networks or other services.

Such third-party platforms are not necessarily controlled or operated by UNICSI.

UNICSI is not responsible for the privacy practices, security, content, accuracy or policies of third-party platforms.

Information provided by You directly to a third-party platform shall be governed by that third party's privacy policy and applicable terms.

We recommend reviewing the privacy policies of third-party platforms before providing them with personal information.

12. DATA RETENTION

We may retain User Information for as long as reasonably necessary to provide Services, maintain accounts, complete transactions, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud and protect our legitimate interests.

Certain technical, device and usage information may be retained for a reasonable period for security, analytics, troubleshooting and operational purposes.

Account, registration and transaction information may be retained after account closure where required for legal, accounting, taxation, dispute resolution, fraud prevention or other legitimate purposes.

When information is no longer required, we may delete, anonymize or aggregate it in accordance with applicable law and our internal retention practices.

Where information is processed on behalf of a Customer, Supplier or Dropshipper, retention may also be determined by the applicable contractual instructions and legal requirements.

13. INTERNATIONAL DATA TRANSFERS

Certain service providers, technology providers, cloud infrastructure providers or other third parties used by UNICSI may process or store information outside India.

Where personal information is transferred internationally, UNICSI will take measures required by applicable law to protect such information.

Depending on the circumstances, such measures may include contractual safeguards, appropriate security measures, consent or other mechanisms permitted by applicable law.

For additional information regarding international transfers, You may contact UNICSI using the contact details provided below.

14. CHILDREN'S INFORMATION

The Platform is primarily intended for businesses, Dropshippers, Suppliers and other Users who have the legal capacity to use the Services.

UNICSI does not knowingly seek to collect personal information from children except where permitted by applicable law and with appropriate authorization.

If You believe that a child has provided personal information to UNICSI without appropriate authorization, please contact us using the information provided below.

Where required by applicable law, UNICSI may delete such information and take appropriate action.

15. CHANGES TO THIS PRIVACY POLICY

UNICSI may revise this Privacy Policy from time to time.

Where changes are material, UNICSI may provide notice through the Platform, email or other appropriate means where required by applicable law.

The updated Privacy Policy will become effective on the date specified in the updated version.

Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy, subject to applicable law.

16. INTELLECTUAL PROPERTY RIGHTS

The Platform and its Content, including graphics, text, icons, interfaces, software, logos, designs, images, trademarks and other materials, are owned by or licensed to UNICSI and are protected by applicable intellectual property laws.

Nothing in this Privacy Policy grants You ownership of or an unrestricted license to use UNICSI's intellectual property.

Third-party trademarks, logos, Product images and other intellectual property displayed on the Platform remain the property of their respective owners.

17. FORCE MAJEURE

UNICSI shall not be held responsible for loss, damage or misuse of User Information to the extent caused by circumstances beyond UNICSI's reasonable control.

Such circumstances may include natural disasters, fire, flood, explosion, pandemic, acts of God, civil disturbance, strikes, industrial action, riots, war, terrorism, governmental action, cyberattacks, technical failures, network outages, unauthorized access, security incidents or other events beyond reasonable control.

18. DISCLOSURES REQUIRED BY LAW

UNICSI reserves the right to disclose User Information where required or permitted by applicable law.

This may include disclosure in response to court orders, legal processes, regulatory requirements, governmental requests, law-enforcement requests or where UNICSI reasonably believes disclosure is necessary to protect its legal rights, property, safety or the rights and safety of others.

19. DATA BREACH AND SECURITY INCIDENTS

If UNICSI becomes aware of a security incident involving personal information, UNICSI may take reasonable steps to investigate, contain, mitigate and remediate the incident.

Where notification is required under applicable law, UNICSI will provide the required notifications to affected persons, regulators or other authorities within the applicable legal requirements.

Users are encouraged to promptly notify UNICSI if they suspect unauthorized access to their account or personal information.

20. GRIEVANCE AND PRIVACY REQUESTS

If You have questions, concerns or grievances regarding:

This Privacy Policy;
UNICSI's privacy practices;
Your personal information;
Your privacy rights;
Unwanted communications; or
A suspected violation of this Privacy Policy,

You may contact UNICSI using the contact information below.

UNICSI may request additional information to verify Your identity and properly process Your request.

21. CONTACT INFORMATION

For questions, privacy requests, grievances or other communications concerning this Privacy Policy, please contact:

UNICSI PRIVATE LIMITED

Website:
www.unicsi.com

Email:
help@unicsi.com

22. RELATIONSHIP WITH TERMS & CONDITIONS

This Privacy Policy shall be read together with the UNICSI Terms & Conditions and other applicable Platform policies.

The applicable provisions relating to intellectual property, indemnification, limitation of liability, governing law, dispute resolution, termination, force majeure and other relevant provisions of the UNICSI Terms & Conditions shall apply to this Privacy Policy to the extent applicable.

In the event of a conflict between this Privacy Policy and a specific privacy notice or legally required disclosure relating to a particular Service, the more specific privacy notice shall apply to that Service to the extent of the conflict.